Designing UX for Urban Air Mobility (UAM)

•  Identify  potential UX issues of UAM
•  Elicit  design considerations for UAM adoption in terms of User Experience

•  Trust  positively influences the attitude and intention to use UAM
•  Perceived usefulness  and  ease of use  of UAM can be explained by transport service quality factors
• Priority shifts from  vehicle-related  UX factors (trust, safety) to  service-related  aspects as the technology matures

Publications in the International Journal of Human-Computer Interaction (2023), CHI 2022, AutoUI 2021 & 2022

• Kim, Y. W., Lim, C., & Ji, Y. G. (2023). Exploring the user acceptance of urban air mobility: extending the technology acceptance model with trust and service quality factors. International Journal of Human–Computer Interaction, 39(14), 2893-2904.
• Lim, C., Kim, Y. W., Ji, Y. G., Yoon, S., & Lee, S. C. (2022, April). Is This Flight Headed Downtown?: User Experience Considerations for Urban Air Mobility. In CHI Conference on Human Factors in Computing Systems Extended Abstracts (pp. 1-7).
• Kim, Y. W., Lim, C., Ji, Y. G., Yoon, S. H., Colley, M., & Meinhardt, L. M. (2022, September). The 2nd Workshop on User Experience in Urban Air Mobility: From Ground to Aerial Transportation. In Adjunct Proceedings of the 14th International Conference on Automotive User Interfaces and Interactive Vehicular Applications (pp. 168-171).
• Kim, Y. W., Lim, C., Lee, S. C., Yoon, S. H., & Ji, Y. G. (2021, September). The 1st Workshop on User Experience in Urban Air Mobility: Design Considerations and Issues. In 13th International Conference on Automotive User Interfaces and Interactive Vehicular Applications (pp. 175-177).